Payment,
Cancellation
& Refund Policy

1. Scope and formation of an engagement

Completing the website request form, requesting information, or viewing a listed price does not create an obligation to purchase or provide services. The website form only validates entries locally and displays a confirmation; it does not transmit payment details, charge a card, reserve a date, or create a contract.

An engagement begins only after the scope and commercial terms are accepted in writing and any required advance payment has cleared. Korvexa Systems does not accept payment-card information through the website form and does not operate a custom website checkout.

2. Website pricing and written estimates

Standard website prices are stated in U.S. dollars and currently include:

• Business Software Needs Assessment — $150;
• Software Selection & Comparison — $200;
• Workflow Optimization Review — $250;
• CRM Setup Consultation — $300;
• Business Software Integration Planning — $350;
• Software Implementation Support — $30 per hour;
• Remote Software Training — $180 per session.

These prices assume a standard, limited service unit. An engagement requiring multiple departments, multiple platforms, large data volumes, complex integrations, regulated information, expedited delivery, extended documentation, travel, after-hours availability, or materially more work may require a separate quote.

A written estimate is based on information available when it is prepared. Unless stated otherwise, an estimate is valid for 15 calendar days and is not a guarantee that third-party fees, taxes, or out-of-scope work will remain unchanged.

3. Deposits, invoices, and due dates

A fixed-fee engagement may require full payment or a deposit before work begins. A deposit reserves capacity and may also cover discovery, preparation, or other early work. The applicable amount and milestone schedule will be stated in writing.

Hourly implementation support is billed for time reasonably spent on authorized work, which may include meetings, configuration review, testing, documentation, issue analysis, and agreed communication. Time may be invoiced in increments stated in the engagement document. If no increment is stated, time is recorded in reasonable working increments.

Invoices are due on the date shown. If no due date is stated, payment is due within 15 calendar days. The client is responsible for reviewing invoice details promptly and ensuring that payment approvals, purchase orders, vendor onboarding, and banking arrangements do not delay the due date.

Korvexa Systems may pause work, withhold undelivered materials, release reserved time, or decline additional services while an invoice is overdue. A pause caused by overdue payment may change the schedule. Late fees apply only if stated in writing and permitted by law.

4. Payment methods, currency, and taxes

Accepted payment methods will be identified on the proposal or invoice. Payments must be made through the designated business payment channel. Clients should never send full payment-card numbers, passwords, banking credentials, or authentication codes through the website request form or ordinary email.

Fees are quoted in U.S. dollars unless another currency is expressly accepted in writing. The client is responsible for bank fees, conversion charges, intermediary fees, and other costs needed for Korvexa Systems to receive the full invoiced amount.

Applicable sales, use, value-added, withholding, or similar taxes may be added where required. The client is responsible for providing a valid exemption certificate or other supporting documentation before the invoice is issued. Taxes imposed on Korvexa Systems’ net income remain its responsibility.

5. Additional work and scope changes

Work outside the accepted scope requires authorization. Korvexa Systems may provide a revised fixed fee, hourly estimate, change order, or new proposal when assumptions or requirements change. Examples include additional systems, additional business units, new integrations, extensive data cleanup, added training groups, repeated review cycles, new deliverable formats, or work made necessary by a vendor change.

If an urgent issue requires immediate action and the client’s authorized contact requests that work proceed before a formal change document is completed, written authorization by an agreed communication channel may be treated as approval to bill the stated rate or estimate.

6. Cancellation of fixed-fee or project work

Before work begins

If the client cancels before Korvexa Systems has begun substantive preparation or reserved non-recoverable resources, amounts paid for unperformed work are generally refundable. Documented transaction charges or non-cancellable third-party costs may be deducted where permitted by law and disclosed.

After work begins

If the client cancels after discovery, analysis, preparation, configuration, documentation, testing, or other substantive work has begun, the client must pay for work completed, work in progress, authorized commitments, and non-cancellable expenses through the effective cancellation date. A deposit is refundable only to the extent it exceeds those earned or committed amounts.

Cancellation by Korvexa Systems

Korvexa Systems may cancel or suspend an engagement because of nonpayment, material breach, lack of required cooperation, abusive conduct, security concerns, unlawful instructions, unauthorized access, a professional conflict, or circumstances that make safe completion impracticable. If cancellation is not caused by client breach, any prepaid amount exceeding completed work and non-cancellable commitments will be refunded.

Cancellation must be provided in writing and is effective when received, unless a later date is agreed. Work already delivered or made available is treated as performed.

7. Consultation and training rescheduling

A scheduled consultation or remote training session may be rescheduled without a rescheduling fee when notice is received at least 24 hours before the scheduled start. The replacement time is subject to availability and should normally occur within 30 days.

If notice is received less than 24 hours before the scheduled start, or if the client does not attend within 15 minutes and cannot be reached, the session fee may be treated as earned because the time was reserved and preparation may have been completed. Korvexa Systems may, at its discretion, offer one replacement session when circumstances reasonably justify it.

If Korvexa Systems must cancel a session, the client may choose a reasonable replacement date or receive a refund for the affected undelivered session. A session interrupted by a platform outage or widespread technical failure may be continued or rescheduled for the remaining time.

8. Refund eligibility and processing

Refunds are available only for amounts paid for work that will not be performed, subject to deductions for earned fees, delivered services, approved expenses, non-cancellable commitments, transaction costs where legally permitted, and other amounts due under the agreement.

Completed consultations, delivered assessments, completed comparison work, completed workflow reviews, delivered integration plans, time-based implementation support already performed, and training sessions already delivered are not refundable merely because a client later changes direction, does not implement a recommendation, or selects a different vendor.

A refund request should identify the client, invoice, service, payment date, cancellation date, and reason. Approved refunds are issued to the original payment method where reasonably possible. Processing normally begins within 5 business days after approval, but a bank or payment provider may require an additional 5 to 10 business days to post the funds.

No cash refund or refund to an unrelated account will be issued when doing so would create a fraud, sanctions, tax, or identity-verification concern. Korvexa Systems may request reasonable verification before releasing funds.

9. Billing questions, errors, and chargebacks

A client should report a good-faith billing question within 10 calendar days after the invoice or charge becomes available. The notice should identify the disputed line item and explain the basis of the concern. Undisputed amounts remain due.

The parties should attempt to resolve the issue directly before initiating a chargeback or payment reversal. An unsupported chargeback does not cancel the underlying obligation and may delay work. Nothing in this policy limits a non-waivable right provided by applicable law or a payment-network rule.

10. Changes and interpretation

This policy may be updated prospectively by posting a revised date. It does not retroactively change an accepted proposal or invoice. If a provision is unenforceable, it will be limited to the minimum extent required and the remaining provisions will continue.

For project planning, the client should rely on the written proposal or invoice, not a screenshot or cached copy of website pricing.